Bitbuy Login — Quick Guide for Canadians

Everything you need to sign in to Bitbuy, troubleshoot login problems, enable two-factor authentication (2FA), and keep your account safe in Canada.

1. How to sign in to Bitbuy (step-by-step)

  1. Open your browser and visit the official Bitbuy sign-in page (ensure the URL is authentic and uses HTTPS).
  2. Enter the email address you used to register and your password.
  3. If prompted, complete CAPTCHA or additional verification steps shown on-screen.
  4. If 2FA is enabled, enter the code from your authenticator app or hardware device.
  5. Click Sign In. You should be taken to your Bitbuy dashboard.

2. First-time login & account verification

If you're logging in for the first time, Bitbuy may ask you to verify your identity — upload a government-issued ID, a selfie, and proof of address as required by Canadian regulations. Verification helps enable full deposit/withdrawal limits and trading features.

3. Two-factor authentication (2FA)

We strongly recommend enabling 2FA for extra protection. Use an app-based authenticator (Google Authenticator, Authy) or a hardware key (FIDO2). Avoid SMS-only 2FA where possible, because it is less secure.

Tip: Store your 2FA recovery codes in a safe place (offline) so you can regain access if you lose your device.

4. Troubleshooting common login problems

Forgot password: Click the “Forgot password” link on the login page. Follow email prompts to reset your password. If you don’t receive the reset email, check your spam/junk folder and ensure the registered email is correct.

2FA not working: If your authenticator app shows a different code, sync the device time (mobile clock must be accurate). If you have lost access to your authenticator, use your recovery codes or contact Bitbuy support for 2FA reset instructions.

Account locked or login attempts blocked: Multiple failed sign-in attempts can temporarily lock access — wait a short time and try again, or follow the account recovery prompts sent to your email.

5. Account recovery & contacting support

If automated recovery fails, prepare to contact Bitbuy support. Have the email address on file, any ID used during verification, and details of the problem ready. Use Bitbuy’s official help centre or support email — never share credentials or private keys in support requests.

6. Security best practices (for Canadian users)

  1. Use a strong, unique password and consider a reputable password manager.
  2. Enable 2FA with an authenticator app or hardware key.
  3. Keep your device OS and browser up to date.
  4. Double-check website URLs and never click suspicious links claiming to be support.
  5. Keep withdrawal whitelists where available and monitor account activity regularly.

7. FAQs

Q: How long does verification take?
A: Verification times vary; some accounts are verified within hours, while others may take longer depending on document clarity and volume.

Q: Can I change my Bitbuy email?
A: Typically you must contact support and follow identity verification to change your registered email for security reasons.